Stand up to Mother Nature’s worst thunderstorms and snow storms this winter season by knowing exactly what to do if the power goes out.


The first thing you should do is call your local electrical distribution company, which is ready to respond 24 hours a day to power outages and emergency situations. In Ontario for example, Hydro One crews hit the ground to patrol power lines and determine what caused the power outage, not stopping until power is restored to every customer.

At home, create a 72-hour emergency preparedness kit with the following supplies: windup or battery powered flashlight, windup or battery powered radio, portable external battery charger for smart devices, water (2 litres per person per day), canned or dried food that won’t spoil, manual can opener, batteries for your flashlight and radio, cash, blankets, candles and matches, first aid kit, and any medical items and prescriptions you require. Include a paper list of emergency numbers and important contacts, including your electrical distributor’s emergency power outage hotline number.

Hydro One customers can also download the company’s power outage app, check out their online outage map, and register to receive proactive free personalized text or email alerts about power outages. Customers who register for the service will receive alerts when an outage has been reported near their residence and updates on estimated times of restoration.


Written by Cleo Neufeld

Cleo Neufeld

Before meeting the love of her life, Cleo was a single mother to a beautiful little girl for many years. She shares her expertise in single parenting, building a relationship, living on a budget and more.